Return Policy | Phrixxensquidral

1. Introduction

At Phrixxensquidral, we want you to be satisfied with your purchase. This Return Policy explains your rights regarding returns, refunds, and exchanges for VascuLife products purchased through our website phrixxensquidral.ddd.

This policy complies with Finnish consumer protection laws (Kuluttajansuojalaki) and EU Directive 2011/83/EU on consumer rights.

2. Your Statutory Right of Withdrawal (14-Day Cooling-Off Period)

Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason. This is your statutory right and cannot be limited by our policies.

Withdrawal Period:

The withdrawal period expires 14 days after the day you or a third party designated by you (other than the carrier) receives the goods
For multiple items ordered in one order but delivered separately, the period begins when you receive the last item

How to Exercise Your Right of Withdrawal:

Contact us by email at service@phrixxensquidral.world with a clear statement of your decision to withdraw
Include your name, address, order number, and date of order
You may use the model withdrawal form below, but it is not obligatory

Effects of Withdrawal:

We will reimburse all payments received from you, including delivery costs (except supplementary costs if you chose a delivery method other than our standard delivery)
Reimbursement will be made within 14 days from the day we receive the returned goods or you provide proof of return, whichever is earlier
We will use the same payment method you used for the original transaction unless you expressly agree otherwise

3. Our 30-Day Return Policy

In addition to your statutory rights, we offer an extended 30-day return policy for unopened products:

Eligibility for 30-Day Returns:

Products must be returned within 30 days of delivery
Products must be unopened and in their original, sealed packaging
Products must be in resalable condition
Original receipt or proof of purchase is required

Products Not Eligible for Return (beyond the 14-day statutory period):

Products that have been opened or used
Products with broken seals
Products returned after 30 days from delivery
Products damaged due to misuse or improper storage by the customer

4. How to Return a Product

Step 1: Contact Us

Before returning any product, please contact our customer service team at service@phrixxensquidral.world. Include:

Your order number
The product you wish to return
Reason for return
Your preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

We will provide you with a Return Authorization Number and return instructions within 2 business days.

Step 3: Pack and Ship

Pack the product securely in its original packaging if possible
Include the Return Authorization Number with your shipment
Ship to the address provided in the return instructions
We recommend using a tracked shipping method

Step 4: Refund Processing

Once we receive and inspect your return, we will process your refund within 14 days. You will receive a confirmation email when your refund has been processed.

5. Return Shipping Costs

Statutory Withdrawal (14-day period):

You will bear the direct cost of returning the goods
Estimated maximum return shipping cost within Finland: approximately €10-15

Extended 30-day Returns:

Customer is responsible for return shipping costs

Defective or Incorrect Products:

If the product is defective, damaged upon arrival, or we sent the wrong item, we will cover return shipping costs
Contact us immediately upon discovering the issue

6. Refund Methods and Timeline

Refund Method:

Refunds will be issued to the original payment method used for the purchase
Credit card refunds may take 5-10 business days to appear on your statement, depending on your bank

Refund Timeline:

Statutory withdrawals: Within 14 days of receiving the returned goods
Extended returns: Within 14 days of receiving and inspecting the returned goods

Partial Refunds:

We may issue a partial refund in the following cases:

Products returned outside the return period but within 45 days (at our discretion)
Products with missing components or packaging
Products showing signs of use beyond what is necessary to establish their nature, characteristics, and functioning

7. Exchanges

If you would like to exchange a product for the same item (e.g., replacement for a defective product), please contact us. Exchanges are subject to product availability.

For exchanges of different products, we recommend returning the original product for a refund and placing a new order.

8. Defective Products

If you receive a defective product, you have additional rights under Finnish consumer protection law and EU product liability regulations:

Repair or Replacement: You may request that we repair or replace the defective product at no cost to you
Price Reduction or Refund: If repair or replacement is not possible or would cause significant inconvenience, you may request a price reduction or full refund
Time Limit: You have up to 2 years from delivery to make a claim for defective products (longer if the defect was concealed)

To report a defective product, contact us with:

Your order number and purchase date
A description of the defect
Photos of the defective product (if applicable)

9. Damaged in Transit

If your product arrives damaged:

Document the damage with photos immediately upon receipt
Contact us within 48 hours of delivery
Keep all original packaging for inspection
We will arrange a replacement or refund at no cost to you

10. Model Withdrawal Form

You may use this form to exercise your right of withdrawal, but it is not obligatory:

To: Phrixxensquidral
Address: Mannerheimintie 16, 00100 Helsinki, Finland
Email: service@phrixxensquidral.world

I hereby give notice that I withdraw from my contract of sale of the following goods:

Product(s): _______________________
Order Number: _______________________
Ordered on: _______________________
Received on: _______________________

Name of consumer: _______________________
Address of consumer: _______________________

Date: _______________________
Signature (only if submitted on paper): _______________________

11. Complaints and Disputes

If you are not satisfied with our handling of your return or have a complaint:

Contact us first at service@phrixxensquidral.world
We will respond to complaints within 14 days

Alternative Dispute Resolution:

Consumer Disputes Board (Kuluttajariitalautakunta): You can submit a complaint to the Finnish Consumer Disputes Board for free resolution
EU Online Dispute Resolution: You may use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr

12. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to your order.